FAQ


Q. What is the website?

This website provides a directory of services for children and young people and their families. It contains information about activities and services that are both local and national.

Q. Why are there four zones to choose from?

A. These have been created so you only see content that is relevant to you.

Children – if you are aged 5 – 11, this zone will be right for you. It will include details of clubs and activities that you might want to join in with as well as places where you can go for advice if you need it.

Young people – if you are aged between 12 and 19, this is the zone for you. In addition to leisure activities, you will also find information about where you can find out about courses and careers that might be useful for you.

Parents – in a national survey, 75% of parents say that there are times in their lives, or the lives of their children, where they need to access additional information or support (HMT Poverty review 2004). This zone can help you find further advice and support, whether this is health related, help with your child’s learning or support that you can access.

Practitioners – if you work with families, this may be a resource that will help you identify services available, both local and national, that might support you in finding support for families.

Q. How do I add details of an activity or service that I provide?

A. You can download and complete the form on the homepage of the website and either email it to us at thedirectory@rotherham.gov.uk or post it to Families Information Service, 1st Floor Norfolk House, Walker Place, Rotherham, S65 1AS. Alternatively, you can call us on 0800 0730230 and give us the details over the phone.

Q. What do I do if I find out of date or incorrect information on the website?

A. You can email us at thedirectory@rotherham.gov.uk or call us on 0800 0730230. Alternatively, you can use the feedback form to let us know of any details that you have found that are out of date or incorrect.